Terms and Conditions

A 30% deposit for safari is required at the time of booking with the balance to be paid at least 60 days before the tour begin.
 
Payments: wire transfer or credit card (5% commission extra charged on top of the price for credit cards).
 
Airline schedules may change and flights may be delayed or cancelled for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions, network changes and late inbound aircraft. Accordingly, Savannah Explorers does not guarantee that the airline will be able to carry you and your baggage in accordance with the date and time of the flights specified in your booking and is not responsible for any flight change/delay/cancellation.
 
Travel insurance is mandatory for the trip to Tanzania.
Cancellations
Prior to tour departure, for cancellations received by us in writing:
•  In case of cancellation of the trip the entire cost of non-refundable permits will NOT be refunded (for example gorilla permit or chimpanzee permit or other permits already issued and non-refundable).
• For cancellations more than 60 days before the start of the holiday, the entire deposit will NOT be refunded.  
• For cancellations less than 60 days before the start of the holiday, 100% of the total cost of the tour will NOT be refunded.
• There will be no refunds for parts of the program / itinerary not completed for any reason.
• Any changes to an itinerary already decided may involve additional costs.
• If the international flight is included in the package for the international flight, the cancellation conditions of the airline apply, net of any fees (non-refundable) for the issue of tickets.
 
Explore Unlimited has the following rights:
Explore Unlimited can alter route and settlements in the itinerary for the good safety of the client.
Explore Unlimited will repair or replace damaged vehicles and recover any missed hours as far as possible and in compliance with the regulations of parks and nature reserves. Explore Unlimited is also committed to avoiding and limiting the disservices related to breakdowns or delays of the means of transport used, however it is not possible to avoid all these inconveniences that are part of an adventure holiday like the safari and that could cause delays or loss of game drive hours that cannot always be compensated with same amount of game drive hours.

Explore Unlimited can change an accommodation (hotel, lodge, tented camp, guest house, campsite etc.) with another same level accommodation.
Explore Unlimited reserves the right to increase safari price whenever operating costs that are outside Explore Unlimited control rise, for example park fees, camping fee and other taxes.
 
Medical Evacuation:
As part of your safari package, you are provided with Arusha Medivac services which guarantees a response by air ambulance in case you require medical air evacuation.
This Medivac service is only available IF you provide us with your travel insurance information. IF an air evacuation is needed, YOU or your travel insurance are responsible for the cost of the flight. It does not cover your hospitalization costs. It is simply a guarantee that Arusha Medivac will respond without delay.
 
Travel Insurance:
It must be clearly understood that these are adventure safaris and there are certain dangers and risks which are inevitable. Whilst every care is taken for the safety and comfort of our clients, the company accepts no liability for all or any of the following:

* Damage or loss of property of any client, howsoever caused.
* Sickness, infection, injury or death of the clients, howsoever caused.
* Change of itinerary due to road and weather conditions.
* Damages, directly or indirectly, arising out of delays in departure or arrival
 
Including delays occasioned by the missing of road, bridge, rail, ship or aircraft connections.
 
All the above and other unexpected situations can arise before or during any type of vacation. Such an event might cause you to cut short your vacation or cause your trip to be cancelled all together. Unfortunately, because of the costs incurred by the tour operator, any cancellation after booking incurs financial penalties, up to and including loss of the entire package price. That's why it is mandatory to have Travel Insurance or a Travel Protection Plan offered by an insurance company in your country.
 
Liability:
The Company and its agents act only as agent or agents in all matters relating to tours. The company's liability carried in its own is governed by the respective laws of Tanzania and all claims.